Customer Service
- Shipping & Delivery
- Privacy & Security
- Returns & Replacements
- Ordering
- Payment, Pricing & Promotions
- Viewing Orders
- Updating Account Information
- Shipping & Delivery
- All items are shipped via UPS. UPS does not deliver to a P.O. box.
- Privacy & Security
- Your information is not shared or sold to third parties.
- Returns & Replacements
- Items may not be returned. If there is a problem with any item received, contact us within 7 days to arrange for a replacement.
- Ordering
- We encourage all customers to create an account and order via this website. By creating an account, you can track orders, reorder items, manage shipping and billing information and more.
- Payment, Pricing & Promotions
- We accept all major credit cards and PayPal. All payments are processed via PayPal Web Payments. You will be redirected to the PayPal site to enter payment information. Information entered on the PayPal site is secured via SSL. During the payment process, HEROS Emergency Kits, LLC does not store or have access to your financial information.
All prices are subject to change without notice. In the event typographical or technical errors occur resulting in incorrect pricing, HEROS Emergency Kits reserves the right to refuse the order at it's discretion.
At the sole discretion of HEROS Emergency Kits, we may offer promotions and special offers. Promotions are only valid for the time period indicated for a given promotion and do not apply to previous purchases. - Viewing Orders
- If you create an account prior to or during the purchase process, you will be able to view and track current and historic order information.
- Updating Account Information
- Account information may be updated when logged in to your account.
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